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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

General Questions

Q1: What is Ceylon Exports Hub (CEHub)?

CEHub is a platform that connects high-quality Sri Lankan products with global buyers. We collaborate with local suppliers to ensure product quality and facilitate the marketing of these products under the CEHub brand.

Q2: How can I purchase products on CEHub?

You can select products and quantities, then send us a request for a quotation. We will provide you with a detailed quote, including shipping charges and all relevant costs.

Q3: Can I buy products in bulk quantities?

CEHub caters to both retail and wholesale buyers. You can contact the seller directly through the platform to inquire about bulk purchase options and pricing.

Q4: What are CEHub's sustainability practices?

CEHub is committed to sustainable practices. We encourage our suppliers to adopt eco-friendly packaging solutions and responsible production methods whenever possible.

Q5: How do I stay updated on the latest offerings and promotions from CEHub?

To stay informed about the latest products, promotions, and updates from CEHub, consider subscribing to our newsletter or following us on our social media channels.

Shipping FAQs:

Q1: How is shipping handled by CEHub?

CEHub manages the entire export process, including packaging, documentation, transportation, and shipping. Once you receive a quotation, it will include shipping charges.

Q2: What are the shipping options available for global buyers?

We offer various shipping options, including air freight, sea freight, and more. You can choose the shipping method that suits your needs when you receive the quotation.

Q3: How long does it take for products to be delivered to international buyers?

The delivery time varies based on the shipping method and your location. When you request a quotation, we will provide estimated delivery times for your specific order.

Q4: Can I track the status of my order during shipping?

Yes, once you place an order and receive a quotation, you can track the status of your shipment, including the estimated arrival time.

Q5: What happens if I have concerns or issues with my order after receiving the quotation?

If you encounter any concerns or issues with your order after receiving the quotation, please contact our customer support team. We are committed to resolving any problems promptly

Trust and Assurance FAQs:

Q1: How can I trust that CEHub offers genuine Sri Lankan products?

CEHub is committed to maintaining the authenticity and excellence of Sri Lankan products. We work closely with local suppliers, verifying the quality of their offerings and packaging them under the CEHub brand.

Q2: What steps does CEHub take to ensure transparency in its operations?

Transparency is a core value at CEHub. We provide clear information about product origins, quality verification, and the sourcing process. You can trust that the information you receive is accurate and truthful.

Q3: Are there any third-party certifications or quality standards that CEHub adheres to?

CEHub complies with international quality standards and regulations relevant to the products we deal with. We also encourage and support suppliers to obtain relevant certifications, ensuring their products meet the highest quality standards.

Q4: How does CEHub protect the privacy and security of customer information?

CEHub takes data privacy and security seriously. We use robust security measures to protect your information. Your personal and financial data is kept confidential and secure, in compliance with data protection laws.

Q5: Does CEHub offer a satisfaction guarantee for its products?

Yes, CEHub stands behind the quality of the products available on our platform. If you are not satisfied with a product, please contact our customer support, and we will work with you to address your concerns, which may include returns or replacements.

Unable to find satisfactory answers?